Last updated September 21, 2026
Shipping, Damage & Custom Returns
This starter policy must be reviewed for the countries where you sell before accepting live orders.
Production timing
Production estimates begin after artwork approval, not at initial submission. Delivery estimates are separate from design and production time.
Custom items
Because custom products are made for one customer, change-of-mind returns after proof approval may be restricted where permitted by applicable law.
Damage or error
Report damage, manufacturing defects or an incorrect item promptly with photographs of the product and packaging. We will review replacement, reprint or refund options.
Digital products
Contact support if a delivered file is corrupted, missing or materially different from the approved proof.
Contact
Email hello@aurorapawstudio.com with your order number and request.